Customer Service Representative

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Veröffentlichung: 25.02.2024

Standort: Hamburg, HH, DE

Unternehmen: Sasol

Purpose of Job

- Ensure accurate and timeous capturing and execution of customer’s sales orders.
- Provide first line support to customer inquiries, resolve customer queries timeously
- Enhance customer experience through customer service
- Collaborate within Sasol (M&S, Supply Chain, P&O, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service.

Recruitment Description / Key Accountabilities

- Receive, capture & execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
- Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations 
- Actively communicate with customers regarding SAP order status (order confirmation, delivery confirmation, order solicitation, dates of delivery)
- Investigate and resolve customer queries within set targets
- Execute consignment stock processes incl. reconciliation and invoicing (as applicable)
- Issue pro forma invoice in coordination with M&S (as applicable) 
- Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) (as applicable) 
- Management of letters of Credits in cooperation with respective functions as applicable
- Maintain SAP Order Processes (housekeeping)

Formal Education

- Commercial education required

Working Experience

5 years, working experience in similar customer service environment

Required Professional and Personal Skills

- Advanced knowledge of SAP, MS Office and Information systems
- Experienced in customer service or inside sales, attention to details
- Good knowledge of chemical operations and products
- Excellent communication and interpersonal skills with strong customer focus
- Team player with strong intercultural skills ability to work across cultures and languages
- Tolerance for stress and work pressure, ability to manage different tasks in parallel
- Very good knowledge of German and English, written and spoken, additional language(s) will be an advantage

Our Benefits

  • A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility.
  • We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours.
  • We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes.
  • We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths.
  • As part of our health management, you can access a work-life service, personal advice/coaching and webinars at any time.

Your Contact Person

If you have any questions about the advertised position or Sasol in Germany, Anna-Lena Tomfohrde will be happy to help you.

Anna-Lena Tomfohrde
Tel.: +49 63684 - 1681


Sasol Germany GmbH
Anckelmannsplatz 1
20537 Hamburg

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