Customer Service Representative

Purpose of Job

• Ensure accurate and timeous capturing and execution of customer’s sales orders.
• Provide first line support to customer inquiries, resolve customer queries timeously
• Enhance customer experience through customer service
• Collaborate within Sasol (M&S, Supply Chain, P&O, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service.

Key Accountabilities

• Receive, capture & execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
• Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations 
• Activelhey communicate with customers regarding SAP order status (order confirmation, delivery confirmation, order solicitation, dates of delivery)
• Investigate and resolve customer queries within set targets
• Execute consignment stock processes incl. reconciliation and invoicing (as applicable)
• Issue pro forma invoice in coordination with M&S (as applicable) 
• Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) (as applicable) 
• Management of letters of Credits in cooperation with respective functions as applicable
• Maintain SAP Order Processes (housekeeping)

Formal Education

• Commercial education required

Working Experience

• 5 years, working experience in similar customer service environment

Required personal and professional skills

• Advanced knowledge of SAP, MS Office and Information systems
• Experienced in customer service or inside sales, attention to details
• Good knowledge of chemical operations and products
• Excellent communication and interpersonal skills with strong customer focus
• Team player with strong intercultural skills ability to work across cultures and languages
• Tolerance for stress and work pressure, ability to manage different tasks in parallel
• Very good knowledge of German and English, written and spoken, additional language(s) will be an advantage

Our Benefits

• A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility.
• We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours.
• We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes.
• We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths.
• As part of our health management, you can access a work-life service, personal advice/coaching and webinars at any time.

Your Contact Person

If you have any questions about the advertised position or Sasol in Germany, Anna-Lena Tomfohrde will be happy to help you.

Anna-Lena Tomfohrde
Tel.: +49 63684 - 1681
Email: anna-lena.tomfohrde@de.sasol.com

Sasol Germany GmbH
Anckelmannsplatz 1
20537 Hamburg

www.chemicals.sasol.com/careers/fields-of-work