Customer Service Representative (m/f/d) - Fixed-Term (24 Months)

Purpose of Job

• Ensure accurate and timeous capturing and execution of customer’s sales orders
• Provide first line support to customer inquiries, resolve customer queries timeously
• Enhance customer experience through customer service
• Collaborate within Sasol (M&S (Marketing und Sales), Supply Chain, IPL (Integrated Planning), QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service

Key Accountabilities

• Receive, capture & execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
• Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations
• Actively communicate with customers regard. SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, quality of service, dates of delivery)
• Investigate and resolve customer queries within set targets
• Execute consignment stock processes incl. reconciliation and invoicing as applicable
• Issue pro forma invoice & customer quotation in coordination with M&S as applicable
• Ensure and follow up on payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) as applicable
• Management of letters of Credits in cooperation with respective functions as applicable
• Maintain SAP Order Processes (housekeeping)

Interfaces external: Customers
Interfaces internal: M&S Managers, Sales Managers, Supply Chain, IPL, M&SS Admin, Internal Credit SHERQ, R&D departments

Formal Education

• Commercial education required (depending on country)

Working Experience

Required Personal and Professional Skills

• Advanced knowledge of SAP, MS Office and information systems
• Experienced in customer service or inside sales, with strong attention to detail
• Good knowledge of chemical operations and products
• Excellent communication and interpersonal skills, with a strong customer focus
• Team player with strong intercultural skills and the ability to work across cultures and languages
• Resilience under stress and work pressure, with the ability to manage different tasks in parallel
• Very good command of English, written and spoken; additional language(s) will be an advantage

Our Benefits

• A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility.
• We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours.
• We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes.
• We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths.
• As part of our health management, you can access a work-life service, personal advice/coaching and webinars at any time.

Your Contact Person

If you have any questions about the advertised position or Sasol in Germany, Sebastian Kalinowski will be happy to help you.

Sebastian Kalinowski
Phone: +49 2365 87913210  
E-Mail: Please apply via our application portal.

Sasol Germany GmbH
Paul-Baumann-Straße 1
45772 Marl
www.chemicals.sasol.com/careers/fields-of-work