Customer Service Representative

Purpose of the Job

• Daily order processing and collaborate with other functions to support sales and customers
• Outbound logistics arrangement and ensure to achieve KPI of OTIFWAC.
• Handle customer complaints
• Maintain customer info
• Arrange sample orders

Key Accountabilities

• Be responsible for whole order process from receiving new order approval till invoicing. Include but not limited to: enter order in a timely and accurate manner, check stock availability, check credit status, transport arrangement and tracking, billing, etc.
• Strictly follow the internal allocation policy and communicate stock available status with customers timely.
• Review open orders daily, timely update order status and dates, close coordination with P&O, sales, and other related functions to ensure timely customer order fulfillment.
• Handle customer complaint, follow up the order based on the instruction from SHE.
• Maintain customer info in SAP and LIMS.
• Document filing for data sharing and audit checking, including contract approval, order confirmation etc.
• Provide back up for other CSR and ensure business continuousity.
• Contribute ideas to improve working efficiency, customer satisfaction and control cost in daily operation.
• Support sales managers on the payment collection and risk sales application.
• Sample order creation and tracing.

Formal Education

• College degree or above

Working Experience

• > 3 years of work experience in Customer Service, Supply Chain or relevant field.

Required personal and professional skills

• Strong passion, customer focus and ability to handle conflicts.
• Open-mined, adaptable, multi-tasking, prioritization capabilities and detail-oriented.
• Good at office skills and rich operation skills in ERP/SAP.
• Good organization and communication skills.
• Excellent service mindset, taking initiative and good at team spirit.
• Ablity to work independently and be self-motivated.
• Good in written and oral English.
• Be famililar with export business, especially for L/C.

Please note: Only shortlisted applicants will be notified!