Marketing Assistant

Job Req ID

8616

Closing Date

22 May 2025

OME

MSA: Energy Marketing & Sales

Location

Sandton

Purpose of Job

Processing daily payments for Retailers. Overseeing customer compliance with established credit limits and ensuring adherence to credit policies and procedures. Contract management of customers. Providing support to Account Managers during the customer onboarding process, for a seamless and efficient experience for new customers. Serving as a customer liaison by updating accounts with pricing, product information, and addressing inquiries, while ensuring accurate and timely distribution of monthly price letters.

Key Accountabilities

• Maintain precise sales records, including customer interactions, orders, and leads.

• Compile regular reports and updates for management, highlighting key activities and performance metrics.

• After Sales support (promoting best customer experience and customer retention).

• Queries management/ resolution.

• Coordinate and support fuel deliveries to ensure customer needs are met, monitor high-volume sites to prevent stockouts, and liaise with LCC and RAM for seamless operations.

• Stakeholder Management: Collaborate with departments including Operations, Logistics, Key Account Management, Procurement, and Finance to ensure seamless order processing and exceptional customer service.

• Onboarding Retailers: Promote the Sasol FuelEasy Program and its value proposition to Retailers.

• Maintaining the FMS Site List: Ensure the accuracy and up-to-date status of the FMS site list, including site offerings such as parking facilities, standalone diesel pumps, and site closures.

• Marketing Support: Collaborate with marketing teams to stay updated on promotional initiatives and product launches

Formal Education

National Senior Certificate (Grade 12)

Min Experience

3 relevant years in a Administrative or similar role

Competencies

Customer Focus:

A continuing focus on the needs and requirements of customers and clients, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

Data Management:

Knowledgeable of the theory, purpose, architecture and design of the management, administration and relationships of the organization's data.

Execution capability:

The underlying ability to execute a strategy/project or day to day work

Problem Solving:

Is a step-by-step process of defining a problem, searching for information, and testing a series of solutions until the problem is solved. In involves critical thinking, analysis and persistence.

Self-Mastery:

Takes accountability for driving own growth through developing self-awareness, reflecting, seeking feedback and self-correcting

Verbal Communications:

Any exchange of words, either written or spoken, used to transmit information

Written Communications:

Sending of messages, orders or instructions in writing through letters, circulars, manuals, reports, telegrams, office memos, bulletins, etc. It is a formal method of communication and is less flexible