Senior Quality Practitioner

Job Requisition ID

12003 

Closing Date

24  April 2026

OME

Marketing & Sales 

Location

Sandton, Sasol place 

Purpose of Job

The Senior Quality Practitioner is accountable for the effective execution and performance management of defined Quality Management System (QMS) processes across the Marketing & Sales Energy and Chemicals businesses. The role ensures sustained compliance with customer, regulatory, and ISO 9001 certification requirements while supporting business performance, customer confidence, and governance assurance.

Reporting below the Quality Manager, the Senior Quality Practitioner holds direct ownership of key operational quality outputs, including customer non-conformance management, customer quality audits, quality analytics and reporting, and audit readiness activities. The role provides data-driven quality insight, operational discipline, and assurance support to leadership and governance forums.

Scope of the Role

The role operates with a high degree of autonomy within established quality governance frameworks and supports both Energy and Chemicals Marketing & Sales environments. It requires close engagement with Sales, Technical Services, Supply Chain, and Operations, as well as customers and external auditors.

Key Accountabilities

A. Customer Non-Conformance Management

• Own and manage the end-to-end customer non-conformance process, from intake and classification through investigation, corrective action, effectiveness verification, and customer feedback.
• Coordinate cross-functional investigations, ensuring timely resolution and adherence to quality standards and governance requirements.
• Analyse non-conformance trends and recurring issues to identify systemic risks and drive continuous improvement initiatives.

B. Customer Desktop Audits & Quality Assurance

• Lead customer desktop audits, questionnaires, and quality assurance assessments, ensuring accurate, consistent, and auditable responses.
• Track audit outcomes, commitments, and actions to closure, maintaining traceability to the QMS.

C. Quality Analytics & Reporting

• Apply advanced data analytics and data science principles to identify trends, patterns, and early risk indicators across quality processes.
• Develop structured Excel-based models and Power BI dashboards that translate complex quality data into forward-looking, decision-ready insights.
• Prepare concise, executive-level quality performance narratives for leadership and governance forums.

D. ISO 9001 Audit & Certification Support

• Support preparation for and participation in second- and third-party ISO 9001 audits, including evidence readiness, stakeholder preparation, and audit engagement.
• Drive post-audit corrective action management, ensuring timely closure and verification of effectiveness.

E. QMS Maintenance & Stakeholder Enablement

• Ensure effective day-to-day operation and continuous improvement of assigned QMS processes in line with ISO requirements and internal standards.
• Provide practical quality guidance, coaching, and support to business stakeholders to strengthen quality ownership and capability.

Qualifications & Experience

• University 3 or 4 year degree in Quality, Engineering, Chemistry, or a related discipline with minimum of 8 years relevant experience
• Or Masters degree in Quality, Engineering, Chemistry or related discipline with 7 years relevant experience

Required Personal and Professional Skills