Senior Specialist Technical Services

Job Requisition ID

12199

Closing Date

26 June 2026

OME

MSA: Energy Marketing & Sales

Location

Sandton, Gauteng

Purpose of Job

• To provide expert and broad technical and process service support to customers by; enabling them to convert Sasol Base Chemicals' polymers efficiently and cost-effectively to achieve short and long term profitability for the business.

Key Accountabilities

• Implement aspects of business product strategy at customers, e.g. grade rationalization, grade improvements, new grades, etc.
• Identify, interpret and communicate customer technical needs and requirements to M&S team as well as to other stakeholders, e.g. operating hubs, supply chain, etc.
• Provide specialist technical and process support to customers on the use of SA Chemicals' polymer grades and benefits thereof.
• Investigate and resolve process and product related customer complaints decisively and objectively.
• Monitor quality of packaging for polymers and contribute to reviews and updating of packaging specifications. 
• Provide expertise and support to Exports customers (cross border and deep sea) in polymer conversion and customer complaint investigations.
• Identify process, quality or efficiency problems, initiate tests, interpret results, draw conclusions and make recommendations to assist customers to convert SA Chemicals polymer materials successfully.
• Identify opportunities for significantly optimizing customers' processes and improving manufacturing efficiencies.
• Provide input and recommendations to polymer manufacturing hubs with respect to product quality decisions to guide production and Sales teams on suitability for final product conversion.
• Lead and coordinate the implementation of Sasol’s plastics sustainability projects at customers and in conjunction with internal and external stakeholders.
• Leverage knowledge of customer process and application requirements to contribute to quality decisions and drawing of product specifications at operating hubs.
• Lead the TS interface with internal value chain stakeholders to ensure that customer product requirements form part of grade development objectives.
• Participate in relevant product development forums and liaise with external institutions to stay abreast of new developments in manufacturing technologies and product quality standards.
• Participate in relevant industry forums and associations in support of Sasol’s strategic objectives.

Formal Education

• University Bachelor’s Degree, preferably post graduate Polymer Science or Chemistry preferred

Working Experience

• 9 relevant years

Required Personal and Professional Skills